Explore the enigmatic secret passages of Palazzo Vecchio

The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!

Our guide was phenomenal!! Perfect in every way. The tour was fascinating and very engaging. The perfect experience for anyone 12 years and older. Book today!!

The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.

A very unique experiance, it was informitive to see how the rulers of Florence interacted with the government.

It was just bad. The "positive" thing was that the guide was nice and explained everything in detail. The worst thing was the meeting. At the time at the place and NOTHING was there. Then ANY questions about access and then we were told that we had to redeem the tickets and then wait at the meeting point which-oh wonder-was a completely different one. I have never had such stupid organizational planning and information. I will never book through this platform again. Then the event. The pictures that could be seen in advance showed UNIQUELY more "secret places" than we were shown. What we say was very exciting. Only that the lady from the organizer looked very often at the clock and the feeling came up with us that she must "pull" the time. Please provide clear and unambiguous information about the entry process and do not post false pictures that raise expectations that will NEVER be met. A very dissatisfied client. Fortunately, the nice gentleman at the Info Point was very friendly and eager to help!

Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.

The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.

Nice to see the secret hallways and stairs . Also the story of the past is interesting

Tour guide was wonderful and knowledgeable. Tickets were easy and convenient

Very good, clear and knowledgeable guide

The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!

laila was a great host! it felt easy and smooth with her help. we enjoyed all the art palazzo Vecchio had to offer. Suprised to find out you needed separate admission to climb the tower which was disheartening. Thank you for the easy access to tickets!

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

Beautiful to see the secret chambers of the Pallazo Vecchio

Unfortunately, the audio guide is not entirely in German. It switches to English at the end. Both the English and the German audio guide sound very monotonous and as if they have been badly read out. What a shame! We had expected more information and stories.

The person who picked us up took us into the Palazzio Vecchio, including to the bag drop to facilitate our entry.

I was late to the event, but even with that, the hostess Elena did his best to change my tickets to a new time. She shown a very focused attention to the costumer (me). Elena is the best.

Hello, Le.palazzo vecchio is a truly unique place, which brings together the history of Florentines for nearly 600 years ..superb visit..I recommend Mzrc

We didn't realise the tour is run by the Palazzo itself. We had trouble finding the guide, not realising the info point was actually inside the ticket office (on the left) and that we had to go in there and show the tour email to get the tickets and find out where to wait. Thankfully we bumped into some other people waiting for the tour and Simona our guide was gracious and waited for us while we exchanged the email for the tickets. The tour itself was awesome! A small group getting to go into lots of behind the scenes spots, through some doors you wouldn't ever know existed. It's definitely changed the way we look at Palazzos now! Simona also brought to life some of the many numerous paintings and frescoes, giving us an insight into the history of Florence and the lives of some of its most most infamous inhabitants.

Great reception and guidance to the elevator ( bad walking) very thoughtful . Palazzo was fantastic! Dante's mask, the great hall, the card room! Actually everything very unfortunate of the not working audio

Friendly welcome from Laila. She guided us to the left-luggage office and to download the audio guide app.

Hello, we had no wait although there was a queue at the counter. Someone was waiting for us outside. It was perfect. We had taken the audio-guide option, and the person waiting for us downloaded the tour on our phones. It was very practical, but unlike audio-guides with a number at the entrance to each room, the text was at the end and it was up to us to pause it as we moved around and before arriving in the next room to take advantage of the explanation at the right moment. We managed with just one laptop. Thank you for your help.

The venue was not overcrowded and the displays had good, informative descriptions posted. The audio guide was not very useful since we didn't bring ear buds and found that using the guide without them was disturbing others.

Problem-free handover of the tickets. The audio guide is a bit emotionless, you almost fall asleep while listening to it... but all in all, everything was great.

Amazing architecture and history

Beautiful, highly highly recommended.

The Guide was very imformative and good.

No lines to get in and fast and efficient service

Beautiful visit very interesting

No line, good contact with the local Guide. She arranged everything really well . Even contact via WhatsApp before.

Fast contact, friendly, interesting

Everything was amazing! Our tour guide, Simone, I think... she was great.

The beautiful artwork and history

It was very casual and chill. I really enjoyed it.

The museum is great, and being able to enter without delay was very good.

Waiting time at the reception is comfortable and air-conditioned. The local guide explains very well (Renata) and solves any doubts.

Seeing the statue of David in person was amazing. We really loved seeing Michelangelo's unfinished statues as it helped us gain an understanding of his process. A video on gilded wooden panels was really interesting too. A stunningly finely embroidered tapestry was another favourite too. Had issues with both the Headout app & email on the day. I was able to access the app and tickets the night before but at the meeting pint neither the app or 'show tickets' tab in the email would open. Very weird. I had no trouble with any other travel apps on my phone so it wasn't an Internet access issue. Also, I had booked for 9:30am session but the 2 tickets the host gave us were forv8:55-9am & 9-9:15am. Fortunately we stayed as long as we like in the gallery so all ended well.

You cannot go to Florence and not see David! The tour guide arranged our entry quickly, bringing us from the meeting point, a short walk from the Accademia, straight into the entrance. The quick entry was worth the price, this visit isn't cheap though!! There are some wonderful pieces here, so take your time to explore, rather than head straight for David. And when you turn into the gallery to see him, perfectly positioned in great natural light, it does take your breath away. Also, walking all around him to get the full effect, you will admire Michelangelo's attention to detail, something I never fully appreciated from photos previously. Thus can be a short visit, but definitely worth it!!

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

I booked the tickets and it was easy to get them delivered, I bought the child's ticket quickly and the line was about 15 minutes. Good service

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

The Statue of David The marble statues

The purchasing system was fast and I was able to avoid a long queue. Everything was ok.

Seeing Michelangelo's David up close was amazing! The skip-the-line ticket is worth it, as it's very crowded and busy

The host was kind and helpful. We really appreciated not having to queue in the sun.

It was an unforgettable experience! The guide took us to the exact spot, avoiding the huge queue! I recommend it!

Admission was very fast, the company's personnel attended us immediately

Very easy to use, easy entry to the museum thanks to an accompanying guide. Beautiful gallery

David of course. All of the other work was just as fantastic!

David sculpture. Mesmerized me.

The statues are beautiful and impressive, especially the famous David!

Beautiful and excellently curated museum.

The awe presented by seeing DAVID is inspiring, and not having to wait in line was very good! Thank you.

The meeting point was in the full sun on a VERY HOT day and the person meeting us was nowhere to be found. I eventually found him 15 mins after the propsed meeting time and he said he was taking another group into the gallery at the time. It was not a pleasant experiance at all.

The whole team were so friendly. We decided to go with a guide tour for €15 each which was fantastic. Marta took us on a journey of the rise of renaissance art, which was vivid, informative and fun. Fantastic.

David absolutely stunning The highlight for us I have been here three times He always blows my Mind Carved out of stone

Entered the museum even earlier than the chosen time, everything was perfect! Impeccable service and super recommended experience!

The meeting point for the tickets was so hard to find as the picture was just of a door ! If you had said it was in the square opposite we elukd have found it...that being said we saw 2 lads who work for you who were absolutely brilliant!! Well done to them and although we were late they sorted it all out for us .....Thankyou guys ! Didn't wait long in queue and David was well worth all the worry !! 😍

We had to do the quest waiting for our guide, then reclaiming we have to go to some other place to get sticker, then back to meet point and then we still had to wait some time untill we get inside, so we were late for our entry time. It made us to feel nervous as we had ufizzi entrance booked later. But except this moments visit went fine, it was a great experience to see all those pieces of art

Great experience. David is of course the centrepiece but other pieces of art are also beautiful. Booking through Headout was seamless and all communications were timely and clear. Happy with the whole experience.