Book Palazzo Vecchio guided tours

James

May 2025Verified booking

5/5

Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.

Geneviève

May 2025Verified booking

1/5

Nothing because there was no experience and we never saw our guide for the guided tour of Palazzo vecchio. We were a good 1/4 hour before the tour started. We called assistance, whose instructions were unclear and who finally told us to go to reception. The receptionist received us very badly and told us to contact Headout to make a complaint, as this was not one of their services and no tour was scheduled. Then after a second call to your assistance we insisted to another agent of Palazzo vecchio . The person said he had found our name in their documents but that the visit had been brought forward. We must have been told that the new time was 2pm instead of 4.30pm. But the day before we had received a confirmation e-mail for 4.30 pm and received no other message notifying us of a change in schedule. As a result, we were refused access to the Palazzo Vecchio and had to pay for two tickets without a visit. The receptionist told us to ask Headhout and its partner for a refund. We deplore the lack of clarity (different information in French and English for the meeting point) and the fact that your team never tried to speak English to help us. Above all, we are outraged to have paid for an experience that did not take place on the day and at the time scheduled. We therefore request a refund.

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MENCIASSI

Mar 2025Verified booking

5/5

I really enjoyed the visit and very good and nice guide Veronica who made the tour of Palazzo Vecchio very interesting .Thank you for a great experience !

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Josephus

Feb 2025Verified booking

4/5

Guide was knowledgeable and fun.

arca

Feb 2025Verified booking

5/5

Competence of the guide. Very knowledgeable.

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Massimo

Jan 2025Verified booking

5/5

Everything. Courteous, friendly and knowledgeable guide.

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Laura

Nov 2024Verified booking

5/5

Our guide Ivan was very comprehensive and nice explaining to me without tediousness the vicissitudes of the Old Palace and making comparisons with our life today ! Everything was perfect thank you !

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Amart

Dec 2024Verified booking

4/5

Hi, the instructions are wrong. You have to go to the reception and not to the place indicated in the email, or via the application. Sincerely

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Andras

Jan 2025Verified booking

5/5

our guide Giulia was fantastic. She told a lot of valuable information in an entertaining and engaging style.

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Ian

Oct 2024Verified booking

5/5

Small group size (4) and our excellent guide Steph.

Julie

Sep 2024Verified booking

5/5

The guide was great, very interesting information and great tour! We got to see a secret room, which the general public don't.

Ljudmila

Jun 2025Verified booking

5/5

The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!

Carole

Jun 2025Verified booking

5/5

Our guide was phenomenal!! Perfect in every way. The tour was fascinating and very engaging. The perfect experience for anyone 12 years and older. Book today!!

YULIA

Jun 2025Verified booking

3/5

The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.

Alexis

May 2025Verified booking

5/5

Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.

Helen

May 2025Verified booking

5/5

The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.

Petrus

Jun 2025Verified booking

4/5

Nice to see the secret hallways and stairs . Also the story of the past is interesting

Fred

Jun 2025Verified booking

1/5

It was just bad. The "positive" thing was that the guide was nice and explained everything in detail. The worst thing was the meeting. At the time at the place and NOTHING was there. Then ANY questions about access and then we were told that we had to redeem the tickets and then wait at the meeting point which-oh wonder-was a completely different one. I have never had such stupid organizational planning and information. I will never book through this platform again. Then the event. The pictures that could be seen in advance showed UNIQUELY more "secret places" than we were shown. What we say was very exciting. Only that the lady from the organizer looked very often at the clock and the feeling came up with us that she must "pull" the time. Please provide clear and unambiguous information about the entry process and do not post false pictures that raise expectations that will NEVER be met. A very dissatisfied client. Fortunately, the nice gentleman at the Info Point was very friendly and eager to help!

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Cherie

Mar 2025Verified booking

5/5

Tour guide was wonderful and knowledgeable. Tickets were easy and convenient

Giovanni

Feb 2025Verified booking

5/5

Very good, clear and knowledgeable guide

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Wai

Feb 2025Verified booking

1/5

The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!

Paul

Jun 2025Verified booking

5/5

Arriving at the Palazzo Vecchio Tower, the staff were friendly and our PDF tickets on my phone from headout were quickly acknowledged and scanned. Getting the tickets in advance and avoiding lining up was very convenient. The tickets arrived in my email account about two hours after making a online purchase, with all the informaton I required. The tower was wonderful and as the number of people are limited we had the place to ourselves. Great views and easier to climb than the Duomo di Firenze.

Agne

Jun 2025Verified booking

5/5

We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.

evelyn

Jun 2025Verified booking

5/5

Used the audio! To listen to each part of the museum. It was clean and well preserved! Tower steps had handrails and windows kept it very cool!

Helene

Apr 2025Verified booking

4/5

It's great not to have to queue for tickets. On the other hand, when we went up to the tower, we learned that we couldn't get into the last section because of the rain, so we couldn't reschedule the visit or get a partial refund. We went up to the first level, which offers an interesting view of the city and the Duomo.

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mileto

May 2025Verified booking

5/5

Convenient queue-jumping. Beautiful experience going up the Tower. Definitely needs to be done.

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Frank

May 2025Verified booking

5/5

A top tip for future visitors

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Le

Apr 2025Verified booking

5/5

Very well organized, friendly and smiling staff

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Neringa

Jun 2025Verified booking

1/5

First, I did not receive tickets in an email. Then when i contacted your chatbox, it sent me 4 , but One of 4 tickets did not open and when I tried to solve the issue with your chatbot, it did not help .... the same was when I tried to retrieve those tickets online from your website. And the ticket that did not open was the one of the adult, the main one....I really ask for reimbursement.

daix

Apr 2025Verified booking

4/5

Perfect organization Smooth tour Guide ok at height

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LINDA

Apr 2025Verified booking

5/5

The protocols of the classroom, the museum, the tornado.

This review is translated. Show original review.