Palazzo Vecchio Tickets & Tours

laila was a great host! it felt easy and smooth with her help. we enjoyed all the art palazzo Vecchio had to offer. Suprised to find out you needed separate admission to climb the tower which was disheartening. Thank you for the easy access to tickets!

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Everything! Tour with Simonna was very interesting and informative. We were dazzled with the paintings, history, size of the rooms, etc

Beautiful to see the secret chambers of the Pallazo Vecchio

Our entry to the museum was very good and quick.

Hello, Le.palazzo vecchio is a truly unique place, which brings together the history of Florentines for nearly 600 years ..superb visit..I recommend Mzrc

We didn't realise the tour is run by the Palazzo itself. We had trouble finding the guide, not realising the info point was actually inside the ticket office (on the left) and that we had to go in there and show the tour email to get the tickets and find out where to wait. Thankfully we bumped into some other people waiting for the tour and Simona our guide was gracious and waited for us while we exchanged the email for the tickets. The tour itself was awesome! A small group getting to go into lots of behind the scenes spots, through some doors you wouldn't ever know existed. It's definitely changed the way we look at Palazzos now! Simona also brought to life some of the many numerous paintings and frescoes, giving us an insight into the history of Florence and the lives of some of its most most infamous inhabitants.

Great reception and guidance to the elevator ( bad walking) very thoughtful . Palazzo was fantastic! Dante's mask, the great hall, the card room! Actually everything very unfortunate of the not working audio

Friendly welcome from Laila. She guided us to the left-luggage office and to download the audio guide app.

Hello, we had no wait although there was a queue at the counter. Someone was waiting for us outside. It was perfect. We had taken the audio-guide option, and the person waiting for us downloaded the tour on our phones. It was very practical, but unlike audio-guides with a number at the entrance to each room, the text was at the end and it was up to us to pause it as we moved around and before arriving in the next room to take advantage of the explanation at the right moment. We managed with just one laptop. Thank you for your help.

The venue was not overcrowded and the displays had good, informative descriptions posted. The audio guide was not very useful since we didn't bring ear buds and found that using the guide without them was disturbing others.

Problem-free handover of the tickets. The audio guide is a bit emotionless, you almost fall asleep while listening to it... but all in all, everything was great.

What I liked most about this experience was the guide's welcome and her efficient help in orienting us and advising us on the tour. The messages and reminders before the date were also reassuring.

Palazzo Vecchio is a wonderful way to spend a couple of hours or more. Such a beautiful building, full of history and art. Our tour host, Laila, got us off to a great start showing us how to access the audio guide (which was invaluable) and where to begin our tour.

Marta, our guide for the tour was fantastic. She was very knowledgable and her excitement/interest in the Medici's and the Palazzo were palpable. Directions on where to meet could be more clear, the map makes it look like you meet between the Ufizi and the Palazzo

The ticketing was according to my -positive- expectations. And we were services by a very helpful representative of Headout. Mille grazie!

"The room od 500" is simply amazing work of art, an experience worth of visit. The palace is an enormous display od Medici wealth.

The Palace is extraordinary. The architecture is amazing, and the feeling was very special. Our guide, Laila, helped us a lot with the directions and the instructions she gave us. I will definitely visit Palazzo Vecchio on my next trip to Firenze! Thanks Laila, The Greek friends!

No lines to get in and fast and efficient service

Beautiful visit very interesting

No line, good contact with the local Guide. She arranged everything really well . Even contact via WhatsApp before.

Fast contact, friendly, interesting

Everything was amazing! Our tour guide, Simone, I think... she was great.

The beautiful artwork and history

It was very casual and chill. I really enjoyed it.

Arriving at the Palazzo Vecchio Tower, the staff were friendly and our PDF tickets on my phone from headout were quickly acknowledged and scanned. Getting the tickets in advance and avoiding lining up was very convenient. The tickets arrived in my email account about two hours after making a online purchase, with all the informaton I required. The tower was wonderful and as the number of people are limited we had the place to ourselves. Great views and easier to climb than the Duomo di Firenze.

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.

Our entry to the museum was very good and quick.

Used the audio! To listen to each part of the museum. It was clean and well preserved! Tower steps had handrails and windows kept it very cool!

It worked as planned. No delays, thank you

Convenient queue-jumping. Beautiful experience going up the Tower. Definitely needs to be done.

A top tip for future visitors

The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!

Our guide was phenomenal!! Perfect in every way. The tour was fascinating and very engaging. The perfect experience for anyone 12 years and older. Book today!!

The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.

Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.

A very unique experiance, it was informitive to see how the rulers of Florence interacted with the government.

Nice to see the secret hallways and stairs . Also the story of the past is interesting

It was just bad. The "positive" thing was that the guide was nice and explained everything in detail. The worst thing was the meeting. At the time at the place and NOTHING was there. Then ANY questions about access and then we were told that we had to redeem the tickets and then wait at the meeting point which-oh wonder-was a completely different one. I have never had such stupid organizational planning and information. I will never book through this platform again. Then the event. The pictures that could be seen in advance showed UNIQUELY more "secret places" than we were shown. What we say was very exciting. Only that the lady from the organizer looked very often at the clock and the feeling came up with us that she must "pull" the time. Please provide clear and unambiguous information about the entry process and do not post false pictures that raise expectations that will NEVER be met. A very dissatisfied client. Fortunately, the nice gentleman at the Info Point was very friendly and eager to help!

The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.

Tour guide was wonderful and knowledgeable. Tickets were easy and convenient

Very good, clear and knowledgeable guide

The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!

We visited the Uffizi Gallery late in the afternoon so it wasn't very crowded. The exhibits there are exquisite, no doubt it is one of the world's greatest collections. People with reduced mobility should be made aware, they will need to request access by lift to the top floor, as there are several magnificent flights of stairs to get there! But once you do, it's amazing! Not only the artwork, the building itself is stunning, beautifully maintained and the views out over the city are also worth seeing! Fantastic value for money too.

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

This was our 3rd visit to Uffizi and our best. We went in the earliest time slot so it wasn't too busy. Also we loved the terrace on the 3rd floor and enjoyed cappuccinos with the lovely setting and view. I would not waste $$ on headphones - very limited and not too informative. Instead ask chatGPT to prepare an itinerary for you based on how long you plan to visit. Ciao!

Avoid queues. Visit with audio guide

A great collection and without a long queue!

Botticelli !!! Beautiful works studied for years and see up close!

In the premise that you are very kind Everything went well 😊 Fast flowing Audio guidance very good

They were unforgettable hours. Everything was well organized.

Our entry to the museum was very good and quick.

Easy to use and at a good price. I have been to Florence many times and this was one o f the simplest and most straight forward ways to purchase tickets for the Uffizi. No lines, no hassle, no stress.

We were not disappointed with the visit. The directions to the admission point were helpful. No waiting times at the ticket office. The art treasures in the gallery are impressive.

The art pieces exhibited were breathtaking. It was a good idea to get the tickets in advance through this app so we didn't need to queue.

The statue of David by Michelangelo. Simply incredible. And the Uffizi Gallery, of course. A cultural heritage that I have never seen in such abundance. I was speechless.

It's very convenient to be able to book the tickets in advance. The only downside is that you still have to get the physical ticket to be admitted. QR codes should be added to the app tickets instead of having the customer go through a separate window to get a physical ticket

The Gallery was brilliant although a little repetitive in display. There are a lit of steps to negotiate and luckily an attendant noticed my partner's injury and directed us to elevators. Made the experience so much better.

Beautiful museum with lots of statues and paintings to see. The ticket price was 1/3 more expensive through the app and also you were not given the option to choose that you have a child!

Memorable visit with adult granddaughter. So much to show her. Very warm there today with a lot of people. Overall we enjoyed it had a wonderful experience.

The museum was simply out of this world with ancient statues, busts and painting to fill your eyes content. My favorite were the busts. Best of all was the facility of getting our tickets it was extremely easy. The museum was worth every penny.

Headout made it easy to book tickets and not queue Florence is experiencing a heatwave and we were surprised that there was no air conditioning as we chose a 12,30 visit to escape the heat of the day. The gallery is wonderful but there is a one way system unlike IKEA and it would have been better to pick the rooms and the art that we wanted to see.

Well organised visit, with great art, art signage was very informative and well laid out, the building is as beautiful as the art, so much to appreciate.

The ticket exchange went fast and easily. The museum is huge, lots and lots to see, amazing really. I would not do the uffizi and the accademia in the same day, too much information, sensory overload. The one negative thig was that I paid for an audio guide, unfortunately they gave me an italian one and I realized the error too late, as the audio guide only has audio clips for the second floor exhibits and i was too deep in the museum to turn back and ask for an english one, soooo I recommend checking the language immediately.

The exhibit was amazing. The museum is huge. I recommend hiring a guide to be able to understand the history behind each piece of art, or at least pay for the audioguide which is quite affordable

Well organized but poorly and poorly managed flows of people (too many in my opinion). I find it unwise to sell tickets at times but then still sell too many of them

I did not queue at all, ticket redemption very fast and convenient. I chose not to have any guide, the visit was still outstanding. I think the Uffizi is one of the most beautiful museums in Europe.

The art is fantastic. But the museum was pretty crowded and for some of the paintings the information could have been better.

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Our entry to the museum was very good and quick.

Everything went without a hitch 👍 you got in quickly, the staff were friendly. Of course the two buildings were beautiful🥰

The chapels were beautiful and I was surprised to see so many relics on display, and the history was interesting. It inspired me to look up more on the history of the Medici family.

We only paid for the tickets. The exhibit was good but skip the line pass was not needed.

The Medici was beautiful and we enjoyed the self-guided aspect.

It wasn't really a skip the line ticket. We still had to queue at the same line. Luckily it wasn't that long.

Virtually no waiting Magical visit, magnificent chapel interior, a must!

Arriving at the Palazzo Vecchio Tower, the staff were friendly and our PDF tickets on my phone from headout were quickly acknowledged and scanned. Getting the tickets in advance and avoiding lining up was very convenient. The tickets arrived in my email account about two hours after making a online purchase, with all the informaton I required. The tower was wonderful and as the number of people are limited we had the place to ourselves. Great views and easier to climb than the Duomo di Firenze.

We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.

Used the audio! To listen to each part of the museum. It was clean and well preserved! Tower steps had handrails and windows kept it very cool!

It worked as planned. No delays, thank you

Convenient queue-jumping. Beautiful experience going up the Tower. Definitely needs to be done.

A top tip for future visitors

100 euros for four people with a kid is way too much. There is a lot to see in Florence for less money and a better experience. I don't recommend

First, I did not receive tickets in an email. Then when i contacted your chatbox, it sent me 4 , but One of 4 tickets did not open and when I tried to solve the issue with your chatbot, it did not help .... the same was when I tried to retrieve those tickets online from your website. And the ticket that did not open was the one of the adult, the main one....I really ask for reimbursement.

It's great not to have to queue for tickets. On the other hand, when we went up to the tower, we learned that we couldn't get into the last section because of the rain, so we couldn't reschedule the visit or get a partial refund. We went up to the first level, which offers an interesting view of the city and the Duomo.

Very well organized, friendly and smiling staff

Perfect organization Smooth tour Guide ok at height

The protocols of the classroom, the museum, the tornado.

We had a lovely time visiting the palazzo Vecchiano. Our guide Laura did an amazing job. She was very knowledgable, told about the general history as well as some great anecdotes, and at a very agreable pace. Thank you for the amazing experience.

Thanks to Pamela, who charmingly provided us with lots of knowledge.

Nothing because there was no experience and we never saw our guide for the guided tour of Palazzo vecchio. We were a good 1/4 hour before the tour started. We called assistance, whose instructions were unclear and who finally told us to go to reception. The receptionist received us very badly and told us to contact Headout to make a complaint, as this was not one of their services and no tour was scheduled. Then after a second call to your assistance we insisted to another agent of Palazzo vecchio . The person said he had found our name in their documents but that the visit had been brought forward. We must have been told that the new time was 2pm instead of 4.30pm. But the day before we had received a confirmation e-mail for 4.30 pm and received no other message notifying us of a change in schedule. As a result, we were refused access to the Palazzo Vecchio and had to pay for two tickets without a visit. The receptionist told us to ask Headhout and its partner for a refund. We deplore the lack of clarity (different information in French and English for the meeting point) and the fact that your team never tried to speak English to help us. Above all, we are outraged to have paid for an experience that did not take place on the day and at the time scheduled. We therefore request a refund.

Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.

I really enjoyed the visit and very good and nice guide Veronica who made the tour of Palazzo Vecchio very interesting .Thank you for a great experience !

Guide was knowledgeable and fun.

Hi, the instructions are wrong. You have to go to the reception and not to the place indicated in the email, or via the application. Sincerely

Competence of the guide. Very knowledgeable.

Everything. Courteous, friendly and knowledgeable guide.

our guide Giulia was fantastic. She told a lot of valuable information in an entertaining and engaging style.

Our guide Ivan was very comprehensive and nice explaining to me without tediousness the vicissitudes of the Old Palace and making comparisons with our life today ! Everything was perfect thank you !

The guide was great, very interesting information and great tour! We got to see a secret room, which the general public don't.

Our guide was excellent with incredible knowledge of the history of the palazzo Vecchio and the entire Medicci family. He had all the information we needed for this particular tour. I highly recommend this particular activity!

Our tour of the Palazzo Vecchio was amazing. Our guide, Constanza, was super friendly and very knowledgeable. We really enjoyed our time there, learned a lot, and would definitely book another tour :).