Palazzo Vecchio Tickets & Tours

laila was a great host! it felt easy and smooth with her help. we enjoyed all the art palazzo Vecchio had to offer. Suprised to find out you needed separate admission to climb the tower which was disheartening. Thank you for the easy access to tickets!

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

Beautiful to see the secret chambers of the Pallazo Vecchio

Unfortunately, the audio guide is not entirely in German. It switches to English at the end. Both the English and the German audio guide sound very monotonous and as if they have been badly read out. What a shame! We had expected more information and stories.

The person who picked us up took us into the Palazzio Vecchio, including to the bag drop to facilitate our entry.

I was late to the event, but even with that, the hostess Elena did his best to change my tickets to a new time. She shown a very focused attention to the costumer (me). Elena is the best.

Hello, Le.palazzo vecchio is a truly unique place, which brings together the history of Florentines for nearly 600 years ..superb visit..I recommend Mzrc

We didn't realise the tour is run by the Palazzo itself. We had trouble finding the guide, not realising the info point was actually inside the ticket office (on the left) and that we had to go in there and show the tour email to get the tickets and find out where to wait. Thankfully we bumped into some other people waiting for the tour and Simona our guide was gracious and waited for us while we exchanged the email for the tickets. The tour itself was awesome! A small group getting to go into lots of behind the scenes spots, through some doors you wouldn't ever know existed. It's definitely changed the way we look at Palazzos now! Simona also brought to life some of the many numerous paintings and frescoes, giving us an insight into the history of Florence and the lives of some of its most most infamous inhabitants.

Great reception and guidance to the elevator ( bad walking) very thoughtful . Palazzo was fantastic! Dante's mask, the great hall, the card room! Actually everything very unfortunate of the not working audio

Friendly welcome from Laila. She guided us to the left-luggage office and to download the audio guide app.

Hello, we had no wait although there was a queue at the counter. Someone was waiting for us outside. It was perfect. We had taken the audio-guide option, and the person waiting for us downloaded the tour on our phones. It was very practical, but unlike audio-guides with a number at the entrance to each room, the text was at the end and it was up to us to pause it as we moved around and before arriving in the next room to take advantage of the explanation at the right moment. We managed with just one laptop. Thank you for your help.

The venue was not overcrowded and the displays had good, informative descriptions posted. The audio guide was not very useful since we didn't bring ear buds and found that using the guide without them was disturbing others.

Problem-free handover of the tickets. The audio guide is a bit emotionless, you almost fall asleep while listening to it... but all in all, everything was great.

Amazing architecture and history

Beautiful, highly highly recommended.

The Guide was very imformative and good.

No lines to get in and fast and efficient service

Beautiful visit very interesting

No line, good contact with the local Guide. She arranged everything really well . Even contact via WhatsApp before.

Fast contact, friendly, interesting

Everything was amazing! Our tour guide, Simone, I think... she was great.

The beautiful artwork and history

It was very casual and chill. I really enjoyed it.

The museum is great, and being able to enter without delay was very good.

Arriving at the Palazzo Vecchio Tower, the staff were friendly and our PDF tickets on my phone from headout were quickly acknowledged and scanned. Getting the tickets in advance and avoiding lining up was very convenient. The tickets arrived in my email account about two hours after making a online purchase, with all the informaton I required. The tower was wonderful and as the number of people are limited we had the place to ourselves. Great views and easier to climb than the Duomo di Firenze.

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

The Hall of 500 and the view from the tower

We were in a tower. My dream to see Duomo from the top came true, I was happiest person on Earth today.

Used the audio! To listen to each part of the museum. It was clean and well preserved! Tower steps had handrails and windows kept it very cool!

Amazing architecture and history

Beautiful, highly highly recommended.

It worked as planned. No delays, thank you

Thanks to Pamela, who charmingly provided us with lots of knowledge.

We had a lovely time visiting the palazzo Vecchiano. Our guide Laura did an amazing job. She was very knowledgable, told about the general history as well as some great anecdotes, and at a very agreable pace. Thank you for the amazing experience.

Our tour guide Martha, was very passionette and friendly. The history/background she provided was very informative. I don't think you get as much out of a tour doing it on your own.

I really enjoyed the visit and very good and nice guide Veronica who made the tour of Palazzo Vecchio very interesting .Thank you for a great experience !

Nothing because there was no experience and we never saw our guide for the guided tour of Palazzo vecchio. We were a good 1/4 hour before the tour started. We called assistance, whose instructions were unclear and who finally told us to go to reception. The receptionist received us very badly and told us to contact Headout to make a complaint, as this was not one of their services and no tour was scheduled. Then after a second call to your assistance we insisted to another agent of Palazzo vecchio . The person said he had found our name in their documents but that the visit had been brought forward. We must have been told that the new time was 2pm instead of 4.30pm. But the day before we had received a confirmation e-mail for 4.30 pm and received no other message notifying us of a change in schedule. As a result, we were refused access to the Palazzo Vecchio and had to pay for two tickets without a visit. The receptionist told us to ask Headhout and its partner for a refund. We deplore the lack of clarity (different information in French and English for the meeting point) and the fact that your team never tried to speak English to help us. Above all, we are outraged to have paid for an experience that did not take place on the day and at the time scheduled. We therefore request a refund.

Hi, the instructions are wrong. You have to go to the reception and not to the place indicated in the email, or via the application. Sincerely

Guide was knowledgeable and fun.

Competence of the guide. Very knowledgeable.

Everything. Courteous, friendly and knowledgeable guide.

our guide Giulia was fantastic. She told a lot of valuable information in an entertaining and engaging style.

Our guide Ivan was very comprehensive and nice explaining to me without tediousness the vicissitudes of the Old Palace and making comparisons with our life today ! Everything was perfect thank you !

The guide was great, very interesting information and great tour! We got to see a secret room, which the general public don't.

Our tour of the Palazzo Vecchio was amazing. Our guide, Constanza, was super friendly and very knowledgeable. We really enjoyed our time there, learned a lot, and would definitely book another tour :).

Small group size (4) and our excellent guide Steph.

Professional competence and friendliness of the Giudes

Waiting time at the reception is comfortable and air-conditioned. The local guide explains very well (Renata) and solves any doubts.

Seeing the statue of David in person was amazing. We really loved seeing Michelangelo's unfinished statues as it helped us gain an understanding of his process. A video on gilded wooden panels was really interesting too. A stunningly finely embroidered tapestry was another favourite too. Had issues with both the Headout app & email on the day. I was able to access the app and tickets the night before but at the meeting pint neither the app or 'show tickets' tab in the email would open. Very weird. I had no trouble with any other travel apps on my phone so it wasn't an Internet access issue. Also, I had booked for 9:30am session but the 2 tickets the host gave us were forv8:55-9am & 9-9:15am. Fortunately we stayed as long as we like in the gallery so all ended well.

You cannot go to Florence and not see David! The tour guide arranged our entry quickly, bringing us from the meeting point, a short walk from the Accademia, straight into the entrance. The quick entry was worth the price, this visit isn't cheap though!! There are some wonderful pieces here, so take your time to explore, rather than head straight for David. And when you turn into the gallery to see him, perfectly positioned in great natural light, it does take your breath away. Also, walking all around him to get the full effect, you will admire Michelangelo's attention to detail, something I never fully appreciated from photos previously. Thus can be a short visit, but definitely worth it!!

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

I booked the tickets and it was easy to get them delivered, I bought the child's ticket quickly and the line was about 15 minutes. Good service

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

The Statue of David The marble statues

The purchasing system was fast and I was able to avoid a long queue. Everything was ok.

Seeing Michelangelo's David up close was amazing! The skip-the-line ticket is worth it, as it's very crowded and busy

The host was kind and helpful. We really appreciated not having to queue in the sun.

It was an unforgettable experience! The guide took us to the exact spot, avoiding the huge queue! I recommend it!

Admission was very fast, the company's personnel attended us immediately

Very easy to use, easy entry to the museum thanks to an accompanying guide. Beautiful gallery

David of course. All of the other work was just as fantastic!

David sculpture. Mesmerized me.

The statues are beautiful and impressive, especially the famous David!

Beautiful and excellently curated museum.

The awe presented by seeing DAVID is inspiring, and not having to wait in line was very good! Thank you.

The meeting point was in the full sun on a VERY HOT day and the person meeting us was nowhere to be found. I eventually found him 15 mins after the propsed meeting time and he said he was taking another group into the gallery at the time. It was not a pleasant experiance at all.

The whole team were so friendly. We decided to go with a guide tour for €15 each which was fantastic. Marta took us on a journey of the rise of renaissance art, which was vivid, informative and fun. Fantastic.

David absolutely stunning The highlight for us I have been here three times He always blows my Mind Carved out of stone

Entered the museum even earlier than the chosen time, everything was perfect! Impeccable service and super recommended experience!

The meeting point for the tickets was so hard to find as the picture was just of a door ! If you had said it was in the square opposite we elukd have found it...that being said we saw 2 lads who work for you who were absolutely brilliant!! Well done to them and although we were late they sorted it all out for us .....Thankyou guys ! Didn't wait long in queue and David was well worth all the worry !! 😍

We had to do the quest waiting for our guide, then reclaiming we have to go to some other place to get sticker, then back to meet point and then we still had to wait some time untill we get inside, so we were late for our entry time. It made us to feel nervous as we had ufizzi entrance booked later. But except this moments visit went fine, it was a great experience to see all those pieces of art

Great experience. David is of course the centrepiece but other pieces of art are also beautiful. Booking through Headout was seamless and all communications were timely and clear. Happy with the whole experience.

My favourite museum in the whole world!!! Prettiest of arts and statues from the classics of renaissance and Medici years! Love every moment inside this building as I love the mythic city of Florence.

Exhibition is marvelous with a lot of fabulous pictures and sculptures of famous artists. One of the best galleries that I have visited.

A little trouble initially finding door 3, as the directions in hedour app were a tad confusing, but once we found it, and had out tickets, everything else was very smooth and clear. The museum itself was fab

The art pieces exhibited were breathtaking. It was a good idea to get the tickets in advance through this app so we didn't need to queue.

We visited the Uffizi Gallery late in the afternoon so it wasn't very crowded. The exhibits there are exquisite, no doubt it is one of the world's greatest collections. People with reduced mobility should be made aware, they will need to request access by lift to the top floor, as there are several magnificent flights of stairs to get there! But once you do, it's amazing! Not only the artwork, the building itself is stunning, beautifully maintained and the views out over the city are also worth seeing! Fantastic value for money too.

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

This was our 3rd visit to Uffizi and our best. We went in the earliest time slot so it wasn't too busy. Also we loved the terrace on the 3rd floor and enjoyed cappuccinos with the lovely setting and view. I would not waste $$ on headphones - very limited and not too informative. Instead ask chatGPT to prepare an itinerary for you based on how long you plan to visit. Ciao!

Early booking useful, for physical ticket collection

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

Its a spectacular view everywhere you look.

Avoid queues. Visit with audio guide

A great collection and without a long queue!

The audio guide offers very good explanations. The distribution of the paintings allows us to enjoy them well. We were lucky the day we went there was not much public.

Amazing day ! Glad to have planned ahead. Only down fall was that I arrived one and half hours early but had to wait for my asigned time to have the ticket processed. Those purchasing on site entered without waiting.

I was able to visit the Uffizi Gallery with my partner by booking tickets in a short time, thanks to your Application. Liked the site VERY MUCH, even experiencing some intense moments of emotion.

Alles sehr schön 🥰 🥰🥰🥰🥰🥰🥰😘😘😘😘😘😘😘😘😘😘😘😘😘🥰🥰🥰🥰😘😘😘😘😘🥰🥰🥰🥰

The Expwrience With headout was amazing. Fast Purchase convenient Price and booking within Seconds. Next Time will be booking tickets with Headout for Sure

The app did not work, poor coverage at museum which prevented me from showing my ticket. Finally uninstalled and reinstalled while my phone was empty. It worked and afterwards I could have run cheaper ticket at spend point 3.

Easy to buy tickets. Simple to use. Museum is great. Love the history and artists. We will come again because two hours is not enough if you like to read and explore.

My partner wanted us to visit the gallery as part of our trip - I enjoyed it but it was very expensive and although the Birth of Venus and the Medusa Shield were amazing I found the rest of the art, though beautiful, neverendingly the same - our National Gallery - which is free!!! - which has many famous works of art seemed a lot better. Many statues if you are interested. The tours are a pain, couldn't they be given separate time slots? And tho photos were not allowed the sea of mobile phones in front of paintings (that the people taking the photos didn't even look after the art!!!) Quite a disappointing visit

Great exhibits with enormous variety and scope. Location of museum is really great-almost magical. Serves as a great grounding in what makes Italian culture so unique.

Easy to use and at a good price. I have been to Florence many times and this was one o f the simplest and most straight forward ways to purchase tickets for the Uffizi. No lines, no hassle, no stress.

We were not disappointed with the visit. The directions to the admission point were helpful. No waiting times at the ticket office. The art treasures in the gallery are impressive.

The statue of David by Michelangelo. Simply incredible. And the Uffizi Gallery, of course. A cultural heritage that I have never seen in such abundance. I was speechless.

It's very convenient to be able to book the tickets in advance. The only downside is that you still have to get the physical ticket to be admitted. QR codes should be added to the app tickets instead of having the customer go through a separate window to get a physical ticket

Everything about the museum was amazing, I'm glad we did not skip it during our trip. The room of geographical maps was my favorite exhibit.

Extraordinary museum. It's not the first time we've been there, and we'll be going again.

Wonderful place to visit, everything perfect. The imposing structure is perfect deserves to be visited. Everything perfect except for the final part where, following a very trivial question, we asked if we could leave our bags in the closet there so that we could also visit the basilica of San Lorenzo, placed in the most polite manner possible, we received a rather testy and sour response from two employees at the desk. I understand that working with the public tires one out, but as a result of that very scurvy response, instead of seeking a solution, we preferred not to visit the basilica again but to look for something else to do.

Everything went without a hitch 👍 you got in quickly, the staff were friendly. Of course the two buildings were beautiful🥰

The chapels were beautiful and I was surprised to see so many relics on display, and the history was interesting. It inspired me to look up more on the history of the Medici family.

Amazing architecture and history

Beautiful, highly highly recommended.

We only paid for the tickets. The exhibit was good but skip the line pass was not needed.

The Medici was beautiful and we enjoyed the self-guided aspect.

The tour was excellent and it stared on time, and we didn't wait on the line. Everything was well explained and it was worth it cheking out the secret passages!

Our guide was phenomenal!! Perfect in every way. The tour was fascinating and very engaging. The perfect experience for anyone 12 years and older. Book today!!

The guide, Julia, was amazing, very knowledgeable and fun. The tour itself is interesting. If proper instructions on how to find the guide and where to meet are there, then I would definetely give a higher score.

A very unique experiance, it was informitive to see how the rulers of Florence interacted with the government.

It was just bad. The "positive" thing was that the guide was nice and explained everything in detail. The worst thing was the meeting. At the time at the place and NOTHING was there. Then ANY questions about access and then we were told that we had to redeem the tickets and then wait at the meeting point which-oh wonder-was a completely different one. I have never had such stupid organizational planning and information. I will never book through this platform again. Then the event. The pictures that could be seen in advance showed UNIQUELY more "secret places" than we were shown. What we say was very exciting. Only that the lady from the organizer looked very often at the clock and the feeling came up with us that she must "pull" the time. Please provide clear and unambiguous information about the entry process and do not post false pictures that raise expectations that will NEVER be met. A very dissatisfied client. Fortunately, the nice gentleman at the Info Point was very friendly and eager to help!

Note: Great tour, poor meeting instructions from Headout. The tour was really special! If you enjoy seeing secret rooms, learning about the people who lived in these buildings, and learning more about the craftsmanship, then this is the tour for you! By far my favorite visit in Florence. After the tour, we were then able to visit the rest of Palazzo Vecchio, so overall a great experince. HOWEVER, please do not follow the instructions on the Headout app or email. GO TO THE TICKET OFFICE to get your tickets, THEN they will tell you where to meet your guide. The app told us to wait where we were, and we almost missed our tour.

The tour itself was fabulous. Christina was knowledgable, very informative and engaging, and she had many great insights about the Medici family. We thoroughly enjoyed seeing the secret, hidden away places in the Palazzo Vecchio and would recommend it for anyone coming to Florence. However, the instructions on our confirmation email were misleading. I was instructed to stand just inside the door of the Palazzo and wait for the guide (pic of email attached). But I really needed to go to the pre-bookings ticket office first, then wait for the guide at the lion in the courtyard. Because of this, we missed our scheduled tour - fortunately, there was availability on the next one so we didn't miss out. The women at the ticket office were very helpful.

Nice to see the secret hallways and stairs . Also the story of the past is interesting

Tour guide was wonderful and knowledgeable. Tickets were easy and convenient

Very good, clear and knowledgeable guide

The tour with Daisy was EXCELLENT! She was knowledgeable, engaging and very helpful!